Privacy Policy 

Personal Information Collected 

We collect the following personal information from users of our website and HR software: 

a) Complete Name: We collect users’ full names to ensure accurate identification and communication. This information is crucial for providing personalized services, addressing user inquiries or concerns, and facilitating effective communication between users and our support team. 

b) Email Address: We collect users’ email addresses to facilitate communication, provide account-related information, and deliver newsletters if users have subscribed. Email addresses also serve as unique identifiers for user accounts and enable us to send important notifications related to account activity, system updates, and service enhancements. 

c) Mobile Number: We collect users’ mobile numbers for communication purposes and to send important notifications related to their accounts. This information allows us to reach users promptly regarding urgent matters, such as schedule changes, shift updates, or critical system notifications.

d) Residential Address: We collect users’ residential addresses to verify their location and ensure compliance with relevant legal requirements, such as right-to-work checks. This information helps us confirm users’ eligibility for specific work assignments, adherence to regional regulations, and compliance with applicable labour laws.

e) SIA License Number: We collect users’ SIA License numbers to validate their license status and eligibility for certain work assignments or access to specific features within our HR software. This information assists us in verifying users’ qualifications, ensuring compliance with industry regulations, and providing a secure and trustworthy environment for users and clients.

f) Share Code: We collect users’ Share Codes to verify their right to work status through the UK Home Office and ensure compliance with immigration laws. By validating users’ right to work, we strive to maintain a responsible and lawful workforce while providing accurate information to our clients and partners.

g) Employment History: We collect users’ employment history to assess their qualifications and relevant experience for potential work assignments or job placements facilitated through our HR software. This information helps us match users with suitable job opportunities, improve talent selection processes, and streamline candidate assessment procedures.

h) Employment History References: We collect users’ employment history references to verify their past employment and gather additional insights into their skills and abilities. This information assists us in conducting thorough background checks, confirming professional credentials, and enhancing the accuracy of candidate profiles.

Information Collection 

Use of Personal Information

a) Validating SIA License Numbers: The SIA License numbers provided by users are checked to ensure the validity of the license and compliance with relevant regulations. This verification process is essential to maintain a trusted workforce and uphold industry standards.

b) Credit Checks: To assess users’ financial credibility for certain work assignments, we utilize Credit Safe Connect API to obtain credit history information based on users’ names, addresses, and phone numbers. This helps us evaluate users’ financial stability, manage financial risks, and ensure compliance with contractual obligations.

c) Right-to-Work Verification: We use the Share Code provided by users to verify their right to work status through the UK Home Office’s online portal and comply with immigration laws. This verification process is crucial for maintaining a compliant workforce, managing legal responsibilities, and providing accurate information to clients and regulatory authorities.

Third-Party Services

a) Security Industry Authority (SIA): Users’ SIA License numbers are shared with the UK government’s online site (https://services.sia.homeoffice.gov.uk/PublicRegister/SearchPublicRegisterByLicence) to validate the license status. This sharing of information enables us to ensure the accuracy and validity of users’ SIA licenses, thereby enhancing the trustworthiness of our workforce.

b) Credit Check: Users’ names, addresses, and phone numbers are shared with Credit Safe Connect API (https://www.creditsafe.com/gb/en.html) to obtain credit history information for assessing financial credibility. This integration enables us to evaluate users’ financial stability, assess creditworthiness, and make informed decisions regarding their eligibility for specific work assignments or financial transactions. 

c) Right-to-Work Verification:Users’ Share Codes are shared with the UK Home Office’s online portal (https://right-to-work.service.gov.uk/rtw-view) to verify their right-to-work status. This integration helps us comply with immigration laws, ensure a legally compliant workforce, and provideaccurate information to clients and regulatory authorities.

Data Security

a) Secure Infrastructure: We maintain a secure infrastructure that adheres to industry best practices and follows robust security protocols. This includes employing firewalls, encryption, access controls, and intrusion detection systems to safeguard users’ personal information. 

b) Restricted Access: Access to personal information is limited to authorized personnel who require it to perform their specific job responsibilities. We implement strict access controls and user authentication mechanisms to prevent unauthorized access.

b) Employee Training: We conduct regular training and awareness programs to educate our employees about data privacy and security practices. This ensures that all staff members understand their responsibilities and obligations in handling personal information and maintaining data security.

c) Data Backup and Recovery: We regularly back up user data to ensure its availability and protect against data loss or system failures. In the event of any unforeseen incidents, we have procedures in place for timely data recovery and system restoration. System Monitoring: We continuously monitor our systems for any suspicious activities or security breaches. This helps us identify and respond to potential threats on time as well as minimize the impact on users’ personal information.

Data Retention  

Disclaimer

User Rights and Choices 

Access, Update, and Deletion: We maintain a secure infrastructure that adheres to industry best practices and follows robust security protocols. This includes employing firewalls, encryption, access controls, and intrusion detection systems to safeguard users’ personal information. 

Consent and Communication Preferences: Users have the option to subscribe or unsubscribe from our newsletter. 

Data Privacy Laws: Users have rights under applicable data privacy laws, which may include the right to access, rectify, restrict processing, object to processing, and data portability. Users can exercise these rights by contacting our support team, who will guide them through the necessary steps.

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